![]() If a customer wishes to cancel their order before production has begun, they must contact us immediately. This consent will be obtained through a checkbox or other explicit method at the time of purchase. To claim this exception, we will inform our customers in advance that their custom-made miniatures are exempt from the right of withdrawal and get their explicit consent to waive this right before completing the order. This means that our customers may not be able to cancel their orders once they have been placed and confirmed, even within the 14-day cooling-off period. However, in accordance with the EU Consumer Rights Directive, we may be able to claim an exception to the right of withdrawal for goods that are made to the customer's specifications or clearly personalized. ![]() Due to the customized nature of our products, we cannot offer returns or refunds once an order has been placed and production has begun. This means that each purchase corresponds to a manufacturing cycle that begins as soon as an order is placed. Cancellation Policy for Custom-made MiniaturesĪs a custom miniature maker, we create each product according to our customers' unique specifications and preferences.
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